General support
Questions about account access, bugs, stability, payments, donations, and general platform use.
[email protected]This is the main project contact. If you are not sure where to write, start here.
Contact
Use the channels below for general support, moderation matters, and legal requests related to Duelix.
Last updated: April 8, 2026
1. Official channels
We handle requests by email. Each channel has a specific purpose to speed up triage and avoid losing context.
Moderation
Reports about chat abuse, harassment, toxicity, fraud, multi-accounting, punishment evasion, and moderation appeals.
[email protected]Use this channel for objective facts, links, screenshots, and the character or account involved.
Legal
Notices about copyright, trademarks, third-party content, and other formal legal requests.
[email protected]Include relevant URLs, identification of the material at issue, and the legal basis for the request to speed up review.
2. Best practices when contacting us
Do not send passwords, 2FA codes, or sensitive data by email. Whenever possible, include your character ID, account email, approximate date of the issue, and a concise description of what happened.
By using Duelix, you confirm that you have read and agreed to these Terms of Use.
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